Complaint Procedures

If you are not satisfied with the service you have received from us you should contact us.  We have an Internal complaints process and undertake to investigate your concerns promptly and fairly.  You may contact us to make a complaint by telephone, by email or in writing.

In the first instance you should contact your broker or the regional manager.  Their contact information may be found on our contacts page. 

If we are still unable to resolve your dispute this can be referred to our Complaints Manager, Alan Black, on alan.black@bwrs.co.nz.  We will acknowledge your complaint within 5 working days and will keep you informed of the progress. We have 40 days to respond to your complaint.  

If you are not satisfied by our response we are a member of an Independent dispute resolution scheme operated by Financial Services Complaints Limited (“FSCL”) and approved by the Ministry of Consumer Affairs.  You may refer the matter to FSCL by emailing info@fscl.org.nz or calling FSCL on 0800 347257.  Full details of how to access the FSCL scheme can be obtained on their website www.fscl.org.nz.  There is no cost to you to use the services of FSCL.

Our Products & Services

We arrange all forms of Insurance products including commercial, liabilities, construction & engineering, rural, personal, life & medical.Our Products & Services

Make a Payment

There are a number of ways you can make payment to BrokerWeb Risk Services Ltd.Make a Payment

Making a Claim

Find out the recommended procedure to take when making a claim and download claim forms.Making a Claim

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