Our People

Our people are some of New Zealand’s most experienced broking staff with a wealth of knowledge and experience.

Executive and Management Team

John Chandler - CEO & Managing Director

BBS (Management)
Post Grad Dip in Business & Admin (Management)
Snr Assoc ANZIIF
Qualified Coach


I joined BWRS as CEO in December 2019, having held a number of Executive roles across some of New Zealand’s leading broking companies and insurance brands. I am responsible for leading BWRS’ 150 staff across the branch and associate business network. 

Bringing over 20 years’ experience in roles that were integral in designing and implementing insurance products and services, post-earthquake disaster recovery, acquisition and merging of major insurance companies, directorship of risk management companies, and providing leadership to teams in excess of 300 people, I bring a broad range of practical skills and a pragmatic approach to leadership.

I have a firm focus on the right outcomes for BWRS clients, strongly promoting the central tenet of our approach – Choice and Advice. This means that the team at BWRS are relentlessly focused on working with their clients to understand their business, then designing an insurance and risk management solution that is right for them from providers right across the market.

Having three daughters keeps me on my toes, and I love spending time with family and friends. I enjoy getting outdoors and competing in triathlons to stay fit. 

Alan Black - Chief Operating Officer

Fellow of the Insurance Brokers Association of New Zealand.
Qualified Practising Insurance Broker.


Alan has been an Insurance Broker since 1978, working for International broking houses in New Zealand and Australia. 

Since 1985 Alan has specialised in Consumer Insurances through retail, wholesale and Direct Marketing methods. Prior to joining his colleagues in forming Black Wood & Doyle, Alan was the National Manager for a multi-national insurance broking company.

Sophie Gundesen - Head of People & Culture

BSc (Hons) Human Psychology
Leadership MasterCoach


I am a Senior HR Executive and International Coach, specialising in transformation & change, strategy, leadership and influencing. I am results-focussed and passionate about developing leadership capability in order to effectively drive business performance and transformation, through culture and engagement.

I thrive on supporting and enabling individuals and businesses to reach their full potential. I have held a number of executive roles across different industries before joining BWRS in July 2020. I also run a successful coaching business, working with executives around the globe to become effortless and impactful leaders. 

I enjoy the high pressure, fast-paced commercial environment, balanced with time spent at home with my family and miniature menagerie, or on the water. One of my greatest moments was catching a 193.4kg blue marlin in early 2020.

Jill Comley-Forbes - Chief Broking Officer

Qualified Practicing Insurance Broker, 
Associate Corporation of Insurance Brokers 
Associate of the Australian and NZ Insurance Institute 
Leadership Master Coach


I started my insurance career over 30 years ago and am a passionate, driven insurance professional and inspirational leader, who is a recognised industry leader with an outstanding ability and proven track record in risk management and risk solutions. I have held numerous senior broking and executive roles throughout my career with international broking houses.  My experience across agricultural, SME and corporate clients has given me a broad understanding of these client’s businesses and risk exposures, and I bring these skills to the management of BWRS’s teams and into our approach with clients.

I am responsible for the BWRS branch network, ensuring we deliver exceptional service and insurance solutions to our clients, as well as driving growth and innovation throughout our business.  I maintain a close relationship with our business partners in AUB Group, (both New Zealand and Australia) and the NZbrokers group, enabling BWRS clients to benefit from the wealth of expertise our Group offers both onshore and offshore.

I am a proud “insurance nerd” who, when not at work, enjoy spending time with my family and friends, and wrangling the variety of animals on my Christchurch lifestyle block.

Simon Moss – Auckland Broking Manager

Diploma in Business Studies (Insurance Management)
ANZIIF (Fellow)

As an insurance adviser Simon has worked with a wide range of insurance buyers. His personal involvement has been with private and government organisations, in property, construction, transport, health, science, rural, manufacturing and retail sectors, as well as clients with overseas operations.

Through this experience he has developed a broad knowledge about the insurance landscape in New Zealand and internationally. He is enthusiastic about sharing his knowledge and experience to benefit insurance buyers.

Carolyn Smith - Regional Manager - Northland

Senior Associate of ANZIIF
Qualified Insurance Broker
Certified Insurance Professional

Carolyn has been in the insurance industry since 1988.  She has worked for several insurance and broking companies including 8 years as an underwriting manager. Carolyn offers a comprehensive knowledge in Commercial, Rural and Personal Lines insurance and enjoys meeting clients and getting to know their business.


Carolyn will work with you to provide a combined approach to risk mitigation through appropriate Insurance products and practical risk management. Carolyn and her family enjoy many of northlands great outdoor activities including camping, rugby, boating & fishing & shooting clay targets, in the quiet times she enjoys a good book and glass of wine.

Jason Robottom - Regional Manager - Waikato

Jason's career started in 1988 with State Insurance Limited in Hamilton. In 1993 he left to join New Zealand Insurance Limited as a district representative in the Matamata branch. In 1998, Jason joined QBE Insurance (International) Ltd as a senior account executive and underwriter before taking over as Director of Lowe Schollum & Jones Ltd in 2004 from Carmen Jones.

Ailsa Potter - Regional Manager - Bay of Plenty

Ailsa began her Insurance career in 1987 with NZI Insurance prior to moving to State Insurance and later Vero Insurance as the Local Manager of Rotorua office then Senior Business Development Manager, Tauranga looking after complex Commercial and Corporate accounts.

She came to BWRS as Assistant Manager in 2014 and later Regional Manager in 2015 working with a team of 9 other staff.

Ailsa enjoys meeting new clients and getting to know their business’ to enable a sound risk solution to be tailored for them. In her spare time, she enjoys a bit of Mountain biking, squash, a glass of red wine, a good book and spending time with family & friends.

Bruce Lewis - Regional Manager - Hawkes Bay

Member of the Insurance Brokers Association of New Zealand
Qualified Practising Insurance Broker

Bruce has been involved in Insurance Broking since 1996, beginning his career with Watt Insurance Brokers Ltd and has risen through the ranks to become Regional Manager of BWRS Hawkes Bay.

Experienced in Life and risk type products, Bruce manages a team of 6 people in the Hawkes Bay.

Nigel Rickard - Regional Manager - Manawatu

Nigel has been in the Insurance Industry since 2000. 

He has lived in Palmerston North all his life and loves the life style that goes with it. He has been in sales for the last 24 years and is very passionate about building long term lasting relationships with clients. 

Out of work interests include, Family, The Gym, Wake Boarding, Road Cycling, Mountain Biking and Running.

Wayne Gardner - Regional Manager - Southern

Fellow of the Insurance Brokers Association of New Zealand.
Qualified Practising Insurance Broker.

Wayne has over 35 years experience in Fire & General Insurance.  Prior to joining his colleagues at BrokerWeb Risk Services, Wayne was the Managing Director for ODL Group.

Wayne's 'out of work' interests included all types of sport with a particular interest in rugby. He is also known to enjoy the odd bottle of quality red wine.

Wayne is also a member of the Group’s National Management Executive team.

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