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Auckland Area Flooding - May 2023

If you have been impacted by the latest flooding in Auckland and need to lodge an insurance claim, your BWRS claims team are here to help. 

Property damage / Insurance claim:


Your number one priority is the safety of you and your family.


For anything URGENT (where your property is uninhabitable or there are safety concerns), please contact your local BWRS office immediately to speak to one of our Claims Specialists or your Broker. The branch contact numbers are located at the bottom of this page.

(If your branch is closed, your call/email will be diverted to another branch)


For NON-URGENT claims, please complete the claim notification below and one of our team will be in touch with you as soon as possible to support you through the claims process.

Claim notification form


If you have suffered flood damage, follow these steps to help speed up recovery -

  • Do not do anything that puts your safety at risk or causes more damage to your property

  • Take photos of damaged property to help speed up the assessments and claims process, and if safe keep damaged items for assessment by your insurer

  • Don’t enter flood water, and don’t operate cars or electrical appliances that may have been flooded

  • Get essential services repaired and keep copies of invoices

  • Make your home safe and sanitary but don’t do non-essential repairs

  • Always wear protective gear, including gloves and masks, in case you’re exposed to hazardous material

Business interruption

If your business has been interrupted, and you have business interruption insurance, you may be able to submit a claim. We have put together some guidelines around how you can do this.

Business Interruption claims

Where to go for information:

Please refer to the NZ Civil Defence agency for updated information:


Branch network:


Southern: (03) 348-9802
Northland/Auckland: (09) 379-3994

Waikato: (07) 849-6881
Bay of Plenty: (07) 577-0007

Hawkes Bay: (06) 845-9089
Manawatu: (06) 357-2072


Click here to access our information document which provides details of what to expect during the claim process, and general advice on insurance cover available for flood claims.

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